Shabby Store Reviews

I can't give a proper review since I'm still waiting on the product, and it's been three weeks since I placed my order!

Everything's great, arrived on schedule, pleased with my buy.

The mirror arrived in a bad state, with scratches and marks all over. Really disappointing, to be honest.

Charming cozy blanket with a delightful pattern

I placed an order for a cushion and throw to complete my revamped bedroom. I made the order at the end of January, but I just found out that the throw isn’t available anymore and they’re offering a refund. This was my first experience with this company, and honestly, saying I’m disappointed feels like an understatement. I ended up canceling the entire order for a refund.

Gorgeous vase and speedy delivery with constant updates. Satisfied shopper.

Fantastic customer support. Excellent communication. Quick replies. Ben was super helpful and clear with the info and updates. Kudos to a company that truly cares. A refreshing change. I’ll surely recommend you. Until the next buy. 🙏🙏

I’m really enjoying my pink velvet stool for the dressing table. It’s not just cute, it’s also super practical and just right for my needs!

We placed an order for some wine glasses on the Friday that falls between Christmas and New Year, and they showed up the very next day. Seriously, you can't beat service like that!

Fantastic service! We encountered an issue with some chairs, but they sent replacements the very next day. We're really pleased with them; they're high quality and super comfy. I’d definitely suggest this company.

I got this as a present, but the person who received it ended up being charged, even though the buyer had already settled the bill. There’s no option to send it as a gift or include a message for the recipient. Plus, there’s no tracking feature. In the end, it turned out fine, but I had to let the recipient know, so it ruined the surprise. The product itself was good, and the recipient was happy, but I wouldn’t buy from this site again unless they make some improvements. Even now, the site won’t let me enter the date of my experience. Totally useless.

The table didn't fit my needs because the dimensions provided were off. Still, it's a gorgeous piece, and I'm bummed to send it back. Your team handled the issue quickly and even offered to cover the return shipping. I'm looking forward to shopping with you again down the line and will definitely tell my pals about Shabby.co.uk.

About a week after my unit showed up, I tried to set it up only to discover it was wrecked. I reached out to the company with some photos, but they told me there was nothing they could do since it had been over 24 hours since I got it. No solutions, no help, not even a bit of advice, even though the unit was clearly damaged during shipping. Seriously, what kind of customer service is that? According to the consumer rights act, they should handle issues with items that got damaged in transit with the courier. I let them know about this, but they’ve gone silent. Plus, they haven’t given me any proof that my item was delivered in good condition. Do yourself a favor and steer clear of this company. Their customer service is just appalling! Now I’m out of pocket and left without a unit.

Not being familiar with this company, I ordered a plant pot and it showed up in less than a week. When I opened the package, I saw some chips on the pot. I reached out to the company and sent them some photos. In just 30 minutes, they got back to me with three different options. After I picked one, they replied with the date for the exchange, which was just a few days later. They kept me informed throughout the whole process until the new pot arrived. Other businesses could really take notes on the top-notch customer service I experienced. Thanks a lot, and I’ll definitely shop with them again.

Gave shabby another shot since the new management took over. We had a rough time before when the product we ordered didn’t show up and we got zero updates. This time, though, the item showed up within the promised timeframe. I would’ve rated it 5 stars, but the delivery came in two separate shipments over two days.